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How is the smart meter information transmitted?

When data is collected from a meter and transmitted wirelessly to the utility, the data contains specific unique identifiers associated with the customers meter number and service address. These...

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Will the communications system interfere with equipment in my home or business?

Smart meters run on two frequencies. The frequency communicating to the electric meter is 900 MHz (megahertz). If the premise also has a gas meter, the frequency from the electric meter to the gas...

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Can I purchase and install or remove my own meter?

No, it is illegal and unsafe to do so. Other than some limited exceptions the utility owns and maintains the metering equipment. This includes electric and gas meters used for measurement and billing,...

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Do smart meters pose a health risk? What credible research has been conducted...

No. Wireless smart meters emit radio frequency transmissions comparable to those emitted by wireless home telephones or Wi-Fi. Wireless technology is prevalent in our everyday lives. Everything from...

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How is my personal usage information kept private and secure?

Answered by various utilities, security is a top priority for utilities: AEP Ohio: The privacy, protection and disclosure of personal information are important to AEP Ohio. Cyber security is essential...

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Will a smart meter give my utility control over how and when I use energy?

No. Actually, you control your usage, not the utility. Advanced metering gives you more control. Participating in residential energy management and other energy efficiency programs is completely...

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Will smart meters increase my energy bill?

Smart meters are tested for accuracy and their primary function is measuring power usage. Similar to your old meter, smart meters will measure the energy that is used by residents of your home. The...

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Are smart meters accurate?

Utilities are confident in the performance of their vendors and the equipment they are deploying as part of their grid modernization efforts. The meter make / model utilities selected undergo a...

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Are advanced meters a fire hazard?

Smart meters do not cause fires: Smart meters cannot combust or ignite. Overheating is typically caused when there are problems with the meter enclosure. These problems can’t always be detected on a...

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How do I know if I have a smart meter?

If your electricity meter has been replaced since January 2009 with a digital meter, it is likely a smart meter. Smart meters have a white face, with an LCD display, short for liquid crystal display,...

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